The Chestnuts

Booking terms and conditions, Access details and Floor Plan

 

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The Booking Terms and Conditions for

The Chestnuts, Shilton, Oxon, OX184AB

 

Your booking

 

All offers and bookings are subject to availability. The party leader must be at least 18 years of age at the time of booking. Your booking is made as a consumer and you agree that no liability can be accepted by the owner or their agent for any expenses, costs, losses, claims or other sums of any description which relate to any business, however, suffered or incurred by you. The agent or the owner has the right to refuse any booking prior to the issue of your written confirmation by e mail.

 

Paying for your property

 

When you book your property you should pay the amount due by bank transfer. If a booking is made eight weeks or more before the holiday is due to start a deposit of one third of the rental is payable.  Providing the booking can be confirmed the agent or owner will send your written confirmation by e mail to you as soon as reasonably possible confirming your booking details and the balance of your total holiday cost which must be received by the agent or owner no later than eight weeks before your arrival date at the property. However, if you book less than eight weeks before your arrival date, payment of your holiday costs is due straightaway. Please note it is your responsibility to pay the remaining funds by the due date.

 

Overseas guest may pay by International electronic transfer. Any charges for payments from overseas will be passed on to the guests. Overseas cheques are not accepted.

 

Cancellations or changes to your booking by the owner or the agent

 

Neither the owner nor the agent expects to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the party leader will be notified as soon as is reasonably practicable. Explain what has happened and inform you of the cancellation or change.

 

If you do not wish to accept any significant change to your booking or indeed the booking is cancelled you will receive a full refund of all monies paid. In the unlikely event that the party leader fails to acknowledge they wish to accept the changes the owner and agent are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the agent or owner. Please note that no compensation is payable for changes.

 

Circumstances beyond the control of the owner and agent (Force majeure)

 

The owner and the agent shall not be liable jointly or individually for any changes, cancellations, effects on your holiday, loss or damage suffered by you or for any failure by the owner or agent to perform or properly perform any of theirs respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of either the owner or agent (referred to as Force majeure) in these conditions. By way of example only force majeure includes fire, flood, exceptional weather conditions, destruction or damage of the property by any cause and all similar situations.  Where your booking has to be cancelled as a result, the agent or owner will refund to you all monies paid by you for your booking or part thereof if the booking has commenced. No compensation expenses, costs, or other sums of any description including the cost of securing alternative property or accommodation will be payable in such circumstances.

 

Brochure details

 

The owner aims to ensure that the information provided is accurately conveyed in the brochure and any promotional literature or material produced or circulated. However, the information and prices may have changed by the time you book. Whilst every effort is made to ensure the accuracy of the brochure / other material and prices at the time of publication, changes and errors occasionally occur. You must therefore ensure you check all details of your chosen property and arrangements including the price with the owners / agents at the time of booking. There may also be small differences between the actual property and its description, as both the owner and the agent are always seeking to improve services and facilities.   Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If these are significant then the owner or agent will tell the party leader as soon as reasonably possible after they become aware of the situation. Although every effort is made to check the property between lettings, if faults or damage is not reported by the previous tenant it can sometime be hard to pickup immediately, (such as the washing machine not working properly).  All reasonable efforts will be made to fix the issue during the stay but if this is not possible the agent /owner is not liable.

 

 

Liability

 

The owner and agent shall have no liability for any death or personal injury. You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner or the agent in respect of damage to or loss of, such personal property.

 

If you change or cancel you’re booking

 

A. changes

If you want to change your booking once your confirmation has been issued an administration fee of £50 will be payable to the owner or agent once any change has been made. However, it is important to realise that a change of dates may have to be treated as a cancellation. The owner/agent will advise the party leader if this is the case when the change is requested.

 

b.     cancellation

 

If you have to or wish to cancel your booking, the party must telephone the owner /agent on the number shown on your booking confirmation as soon as possible. The party must also immediately confirm your cancellation in writing sent by recorded delivery to one of the address shown in the confirmation booking sheet.

 

Depending on your reasons for cancellation you may receive a refund of all monies you have paid to the owner or agent for you’re booking. The company will retain a cancellation administration fee of £50 per week or part week per booking.  Otherwise the following costs will be charged.

More than 56 days notice of cancellation Full deposit refund, ( excluding Christmas and New Year bookings, where no refund of the deposit  is given after the booking is taken).

43-56 days notice 50% of full cost or the full deposit (including any balance of deposit due) whichever is the greater (excluding Christmas and New Year bookings where 75% is retained).

29-42 days 75% of the cost

14-28 days 90% of cost

Less than 14 days before arrival date, total cost.

 

If any payment due in relation to your booking is not paid by the appropriate date the owner or agent is entitled to assume that you wish to cancel your booking.

 

The property

 

Linen – bed linen and towels are provided at The Chestnuts in addition to dish cloths and towels.

 

Extra sleeping – a double sofa bed in both lounges provides additional sleeping for four people and duvet covers and extra bed linen is provided for these sofa beds.

 

Pets – this is a no pet property

 

Smoking – this property is a no smoking property. PLEASE NOTE – a £500 cleaning fee will be charged if you smoke in the house. We would also appreciate it if you did not smoke in the garden of The Chestnuts.

 

Guest details – Details of all guests staying at the property must be declared on the booking form and under no circumstances may more guests than those specified stay in the cottage.

 

Garden – The garden is for the use of the guests only and no additional guests may be invited into the garden. No tents or other structures should be erected in the garden. Guests may not hold parties in the house or garden, which includes the playing of loud music.

 

Maintenance of The Chestnuts Garden is ongoing and we try to schedule these times when the gardener may be present to when guests are not resident, however this is not always possible.

 

Change over day / time – Change over day is Friday unless by prior arrangement. You can arrive at your property after 4pm on the start date of your holiday rental and must leave by 10am on the last day. The guest will be liable for any cost of whatever nature incurred because of an unauthorised exclusion. 

 

Fuel – the Chestnuts is fitted with oil fired central heating and electricity. There is no gas in the village. Use of fuel is free of charge and in autumn and winter a basket of logs and kindling is supplied and provided free of charge, for the open fire.

 

Internet – a free wireless internet service is provided via Orange.

If for any reason the wifi internet service is unavailable during the stay, then the owner/agent is not liable for any consequent loss or inconvenience caused. A telephone is provided for your use and all calls outside of those specified as free of charge (must be paid for).

 

You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition to that in which you found it upon your arrival. A cleaning service (unless previously arranged) is not provided during the holiday.

 

You are responsible to the owner for the actual costs of any breakages or damage on in to the property – along with any costs that may result – which is caused by you and/or members of your holiday rental party, and the owner can require payment from you to cover any such costs, unless the cost of making good such loss or breakage can be fully recovered under any household insurance policies maintained by the owner.

 

You must allow the owner and any representatives of the owner access to the property at any reasonable time during your occupation of the property (except in case of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations the owner or agent is entitled to enter the property at any time without giving you prior notice).

 

This is a small friendly rural village and as such it would be very much appreciated if respect is paid to all neighbours of the Chestnuts and their properties. The adjoining field to the property is owned by one of The Chestnuts neighbours and is not to be entered under any circumstances. Please be careful when playing ball games in the garden that the ball does not go into the field.

 

 Complaints

 

Every effort has been made to make your stay an enjoyable and memorable one. If however, you have any cause for complaint the owner and agent is anxious that remedial action is taken as soon as possible. All electrical and plumbing items are covered by insurances and early notification will ensure that any problems are fixed as soon as is possible.

 

WE STRONGLY RECOMMEND THAT ALL PARTIES TAKE OUT HOLIDAY INSURANCE and Details of our Insurance broker are below:

UK Holiday Protection

We have teamed up with Pavey Group and travel insurance specialists, P J Hayman & Company, to bring you a travel insurance policy specially designed for UK holidays – Cancellationplan Insurance.

You can get an instant quote and immediate cover online with a 15% saving:

 

Alternatively, call 02392 419 042 quoting ECO2009

 

 

ACCESS STATEMENT FOR THE CHESTNUTS

We like to offer a warm welcome to everyone at The Chestnuts, but due to the size and age of the cottage it may present some difficulties for those who have mobility issues as well as some families with young children. We have set out below as much information as possible to help you decide if The Chestnuts is the holiday cottage for you. I would also suggest that you look at the many pictures on the website and our Pinterest page, as pictures can speak a thousand descriptive words.

If you have any further questions or queries then do please contact us and we will help as best we can. Chris@ecochiccottages.com

Entry to The Chestnuts

The front door to The Chestnuts is accessed via the undercover car parking area which is loose shingled. There is a gate to the roadside. The front door itself is wider than normal and the width can be increased further by opening the side section. Once inside the door there is a small step up into the house. The ground floor is flagstoned throughout.

Kitchen and Dining area

The kitchen can be reached by a small step up from the dining area. There are double doors out onto the garden patio from the dining room and the kitchen.

Garden Lounge

This is reached from the hallway and is on the same level, it can also be made into the fifth (and only downstairs bedroom) if required, as the sofa bed converts into a small double. It also has double doors to the garden.

Downstairs Bathroom Facilities

We do have both a toilet and a shower room downstairs, however, the room is very small and is not suitable for a wheel chair. The shower room is also limited in space and has an additional step up to it, as well as a small step up into the shower tray. There is a wash hand basin and also a razor plug with mirror here.

The original Lounge

There is a small step down from the dining area into the original lounge with fireplace. This room also has some low beams and the stone stairs to two bedrooms.

 

Upstairs bathroom facilities

The  bathroom in the original part of the house has a small step up from the landing area. There is a large bath with taps at one end. No bath rail is present. It also has a toilet and wash hand basin, with shaver plug and ample mirrors. There is a large walk in shower with a small lip.

Upstairs Bedroom Facilities

There are two double bedrooms in the original wing and two in the new wing. The original wing is accessed by the original stone curved staircase, which can be difficult to negotiate for the infirm or very young. It has a rope rail.

In the original wing the Master bedroom is accessed by a couple of small steps. It has floor to ceiling windows overlooking the garden and a juliet balcony.

The further two bedrooms are accessed by a more modern staircase.

The second master in the new wing also overlooks the garden and has a Juliet balcony.

New Wing Bathroom

The Bathroom in the new wing contains a double ended deep bath and wash hand basin and toilet. There is no shower in this room. A bath rail is not present. This bathroom is accessed via the landing which again has a small step down to a lower level.

Floor Surfaces

The entire ground floor of The Chestnuts is natural limestone and so it is slightly uneven and unforgiving should you or your child fall. The upstairs in the new wing is predominantly carpet with stone flooring in the bathroom. In the original wing there is oak floor boards and limestone tiles in the bathroom.

Garden Areas

The garden has a large paved area with flush access from the double doors in the garden lounge and also double doors in the dining area. The main part of the garden area is shingled. There are ample places to sit once in the garden, including some very sturdy seating should you wish for a solid armrest on which to aid you getting up and down.

 

 

These plans are schematic and not to scale

 

 

 

Privacy and Cookies Policy For

 

Eco Chic Cottages


 

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who we are

“We” or “us” means [Eco Chic Cottages Culls Cottage, Lechlade Rd, Southrop, Gloucestershire, GL73PF].

If you wish to contact us, please email[chris@ecochiccottages.com].

By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants personal information, next of kin details, employment status/history.

Information we collect about you.

With regard to visits to our site we may automatically collect the following information:

·       technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

·       about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We also receive information about you from cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

·       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

To enable online bookings we use cookies provided Supercontrol

To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies.  These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking websites are available).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information to:

·       notify you about changes to our service;

·       ensure that content from our site is presented in the most effective manner for you and for your device.

Where you have indicated to us that you are happy for us to do so, we may also use this information to:

·       provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and

·       provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.

Information we collect about you.

Examples of how we will use this information includes (but is not limited) to;

·       administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·       improve our site to ensure that content is presented in the most effective manner for you and for your device;

·       allow you to participate in interactive features of our services, when you choose to do so;

·       keep our services, site and premises safe and secure;

·       measure or understand the effectiveness of our service.

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we can share your personal information with:

·       our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and

·       anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.

We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows:

·        [Mail Chimp, Supercontrol, UpFront reviews].

We will disclose your personal information to third parties:

·       in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

·       if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.

You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:

·       Access – to access all the personal data we hold about you;

·       Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;

·       Portability – to copy or transfer the personal data we hold about you to another party.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.

If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.